Terms and conditions of use


The business relationship between STREETNATURE SPRL (hereinafter the “Company”) and anyone making online purchases of the merchandise and services offered by the Company at www.natural-shop.bio (hereinafter the “Customer”) shall be governed exclusively by these general conditions of sale.

The Customer shall inform himself about the present general conditions of sale by logging onto www.natural-shop.bio (hereinafter the “Internet Site”).

Moreover, these general conditions of sale are accessible at all times on the Website.


The Customer states that he or she is at least 18 years of age and has the legal capacity, or has been given parental authorisation, to allow him or her to place an order on the Website.

The Customer also states that the orders placed on the Website form part of the normal needs of his or her household.

Final validation of the order implies acceptance on the part of the Customer of these conditions in their entirety and at the price stated.

This validation is equivalent to the signature and express acceptance of all transactions conducted on the Website.

After each order placed by the Customer, the Company will send the latter an email confirming the order and indicating (i) the essential characteristics of the items ordered, (ii) their price and (iii) any delivery charges.


The Customer has 14 calendar days in which to cancel the order placed, without any penalty that may be due to the Company, in accordance with Article 47 of the Law of 6 April 2010 on market practices and consumer protection.

This cancellation period begins as of the day following the date on which the order was placed by the Customer.

Exercise of the right of cancellation is not in any way implied. Therefore, it cannot be deduced from the mere fact that the Customer refuses to receive an order.

In case of cancellation, the Company will reimburse the Customer within 30 days after such right has been exercised.

The cost of return of the merchandise will be at the Customer’s own expense.

The cost of return of the merchandise will not, in any case, be at the Customer’s expense if the merchandise fails to match its description.


4.1 Prices displayed on the Website are given in Euros, all Belgian taxes included (Belgian VAT and other applicable charges), exclusive of postage-sharing, handling fees for the order, and gift wrapping charges.

4.2 Orders are accepted depending on the availability of stock.

The Customer shall be informed of the availability of the items sold on the Website on the information page for each article.

If, despite the Company’s diligence, the items are not available, the Customer will be so informed immediately.

In such case, the Company will make every effort to suggest an article of equivalent quality and price. Failing that, the order will be cancelled automatically.

The merchandise will be delivered to the address provided by the Customer at the time at which the order is placed. The Company cannot be held liable in the event that the address may have been given in error.

4.3 The Customer may select a method of payment from among those suggested at the time at which the order was placed (secured payment, bank cheque, or bank transfer).

4.4 The merchandise will not be delivered until the payment made by the Customer has been received.

4.5 Upon delivery of the merchandise, the Customer shall be obligated to verify the physical conditions and contents of the package or packages delivered in the presence of the carrier.

It is imperative that any anomaly concerning delivery (damage, omissions, etc….) be noted by the Customer in the form of reservations, explicitly and in detail on the carrier’s delivery slip.

The Customer must also indicate this anomaly to the carrier, within two working days following the date of delivery, by registered mail with acknowledgment of receipt, bringing such claims again to the carrier’s attention.

No merchandise will be replaced or exchanged if the abovementioned rules are not followed.

In addition, the Customer pledges to simultaneously forward copies of said mailing, together with the enclosed delivery slip, to the following address: contact@natural-shop.bio.

4.6 Any return of merchandise will become the subject of a formal written agreement between STREETNATURE and the buyer. The cost of returning the merchandise will be at the buyer’s expense.


Any order transacted on the Website and delivered outside of Belgium may be subject to taxes and customs duties imposed on the packages when they reach their destination. These customs duties and taxes on the merchandise are charged to the Customer and shall be the latter’s responsibility.

The Company has no obligation to inform the Customer of the customs duties and applicable taxes.


6.1 The Company sells nutritional supplements, in addition to other products. Any food supplements are not a substitute for a varied and balanced diet or for a healthy lifestyle. These food supplements must be kept out of the reach of children. Their recommended daily dose must not be exceeded.

Therapeutic applications of these supplements in no case constitute replacement for treatment or diagnosis under a doctor’s supervision.

The Company cannot in any case be held liable for improper use or inappropriate application of the products.

6.2 For all stages of access to the Website, the ordering process, and subsequent delivery of services, the Company assumes only the obligations of intermediary.

The Company cannot be held liable for any inconvenience or harm inherent to the use of the Internet network, specifically, for the interruption of service, non-authorised intrusion or the presence of computer viruses, or for any occurrence which might qualify as force majeure according to case law.

Merchandise ordered is delivered by the usual postal service or by other carriers. The Company therefore disclaims any and all liability in the event of significant delays in delivery caused by the postal service or other means of delivery, as well as for strikes or the loss of the merchandise ordered.

The risks of shipment are the responsibility of the Customer, who will have to initiate the usual claim process against the postal service or the carrier responsible.


Ownership of the merchandise will be transferred to the Customer only after total payment of the amount billed, including handling fees and payment.


The Company reserves the right to collect data about the Customer, particularly when the latter places an order or by using cookies (small application programs sent by an Internet server, which are recorded on the computer’s hard drive. These keep track of the website visited and contain a certain amount of data about that visit).

All personal data are intended for the Company’s internal use.

This data may be communicated to the organisations contractually associated with the Company (business partners, charitable sectors, or associated interest or opinion groups) who may send you personalised promotional offers. If you do not want these kinds of personalised offers, please inform the Company in writing to this effect.

Pursuant to the Law of 8 December 1992 on the protection of personal privacy with respect to the treatment of data of a personal nature, you have the right, at any time, to access and correct such data, as well as the right to object if you no longer wish to be informed of the Company’s activities.

Further information on the protection of privacy in regard to the computerised treatment of your data can be obtained from the Public Registry (Commission for the Protection of Privacy, Rue Haute 139 to 1000 Brussels or on the website http://privacy.fgov.be).

The Company’s Website contains links to sites which it does not own. The Company cannot be held responsible for the content of these sites or for the consequences of their use by the Customer.

Information disclosed on the Website is regularly updated and verified. In no case can the Company be held liable for errors or potential direct or indirect harm arising from access or use of the Website by the Customer, or for any harm or virus which could affect the computer or other computer hardware of the Customer. In accordance with the Law of 6 January 1978, the Customer has the right to access and correct any data about him or her.


The Company is identified in the following manner:


Head offices: Paul Lauters Street 6

1050 Brussels

BCE Number: BE0837.406.542[1]

Email address: contact@natural-shop.bio


All elements of the Company’s Website, whether visual or acoustic, including those of the underlying technology, are protected by copyright, trademark or patent rights and, more generally, intellectual property rights.

They are the exclusive property of the Company.

The information, logos, designs, trademarks, models, slogans, graphics charts, and, more generally, advertisements and their content, etc. which are accessible through the Website are protected by intellectual and/or industrial property law.

Unless expressly authorised to such effect by the Company and/or by interested third parties, the Customer is not authorised to modify, reproduce, lease, borrow, sell, distribute or create derivative works based, either in whole or in part, on the elements present on the Website. The Customer is therefore prohibited (nor may he grant such authorisation to others) from copying, modifying, [or] creating any derivative work, by reverse engineering or disassembly, or otherwise attempting to find the source code, selling, assigning, sublicensing, or transferring in any manner whatsoever any right pertaining to the Website and its content.

The Customer is expressly referred to the national legal provisions pertaining to the protection of databases and computer programs and, more specifically, to the Law of 31 August 1998 on the legal protection of databases and the Law of 30 June 1994 on the legal protection of computer programs.

The Customer who has his own Website and who wishes to place, for his own personal use, a simple link on his site connecting directly to the Company’s Website is first obligated to seek authorisation from the Company.

This authorisation can never in any way be interpreted as constituting an implicit agreement of affiliation.

Any hypertext link connecting to the Website and using a framing technique or inline linking is otherwise formally forbidden.

In any case, any link, even those tacitly authorised by the Company, must be withdrawn simply upon the Company’s request. These links remain the exclusive property of the Company.


Should one of the clauses in these general conditions become null and void as a result of any change in legislation, regulation or court decision, such clause cannot in any way affect the validity of, and the compliance with, these general conditions of sale.


The present conditions shall apply throughout the duration of the Company’s online offers of service.


The computerised records, preserved in the technology systems of the Company and its partners under reasonable conditions of security, shall be considered proof of the communications, orders and payments made between the parties.


The merchandise sold by the Company conforms to the description and the presentation which it has been given on the Website.

Despite all the Company’s precautions, errors can inadvertently slip into the Website. The Company cannot in any way be held liable for this occurrence.

Except in the case of contractual or legal provisions which state otherwise, any transaction conducted between the Company and the Customer which remains uncontested for a period of one month from the date of delivery of the merchandise can no longer be considered as cause of a claim.


The present conditions are subject to the laws of Belgium. In the event of a lawsuit, Belgian law shall apply and only the courts of the Judicial District of Nivelles will have jurisdiction.

[1] Tr. note: The acronym “BCE” stands for Crossroad Business Bank, which is a databank created within Federal Public Service economy and which contains data on the identification of Companies. This databank is intended to streamline administrative procedures for businesses and contribute to more efficient business operations.

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